Privacy Policy
How we collect, use, and protect your personal information
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1. Introduction
Reggedisin Limited ("we," "our," or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our water delivery services, visit our website at reggedisin.com, or interact with us in any other way.
We are registered in England and Wales (Company Number: [Company Number]) and our registered office is at 123 Water Street, London, SW1A 1AA, United Kingdom.
By using our services, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use our services.
2. Information We Collect
2.1 Personal Information
We collect personal information that you voluntarily provide to us when you:
- Register for our water delivery services
- Place an order or make a purchase
- Contact us for customer support
- Subscribe to our newsletter or marketing communications
- Fill out forms on our website
- Participate in surveys or promotions
This information may include:
- Name and contact information (address, email, phone number)
- Payment information (credit card details, billing address)
- Delivery preferences and special instructions
- Account credentials (username, password)
- Communication preferences
2.2 Automatically Collected Information
When you visit our website or use our services, we automatically collect certain information:
- Device information (IP address, browser type, operating system)
- Usage data (pages visited, time spent, click patterns)
- Location data (for delivery purposes, with your consent)
- Cookies and similar tracking technologies
2.3 Third-Party Information
We may receive information about you from third parties, such as:
- Payment processors
- Delivery partners
- Marketing partners (with appropriate consents)
- Public databases and data aggregators
3. How We Use Your Information
We use your personal information for the following purposes:
3.1 Service Provision
- Processing and fulfilling your water delivery orders
- Managing your account and subscription preferences
- Coordinating delivery schedules and logistics
- Processing payments and managing billing
- Providing customer support and responding to inquiries
3.2 Communication
- Sending order confirmations and delivery notifications
- Providing service updates and important notices
- Sending marketing communications (with your consent)
- Conducting customer satisfaction surveys
3.3 Business Operations
- Improving our services and website functionality
- Analyzing usage patterns and customer preferences
- Detecting and preventing fraud and security threats
- Complying with legal obligations and regulations
- Resolving disputes and enforcing our terms
4. Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties except as described below:
4.1 Service Providers
We share information with trusted third-party service providers who assist us in:
- Payment processing and financial services
- Delivery and logistics services
- IT services and website hosting
- Customer support and call center services
- Marketing and analytics services
4.2 Legal Requirements
We may disclose your information when required by law or to:
- Comply with legal processes or government requests
- Protect our rights, property, or safety
- Protect the rights, property, or safety of our users
- Investigate fraud or other illegal activities
4.3 Business Transfers
If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:
- Encryption of sensitive data in transit and at rest
- Regular security assessments and vulnerability testing
- Access controls and employee training programs
- Secure payment processing systems
- Regular backup and recovery procedures
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.
7. Your Rights and Choices
Under applicable data protection laws, including the UK GDPR, you have the following rights:
- Right of Access: Request copies of your personal data
- Right to Rectification: Request correction of inaccurate data
- Right to Erasure: Request deletion of your personal data
- Right to Restrict Processing: Request limitation of data processing
- Right to Data Portability: Request transfer of your data
- Right to Object: Object to certain types of processing
- Right to Withdraw Consent: Withdraw consent for data processing
To exercise these rights, please contact us using the information provided in the "Contact Us" section below.
8. Data Retention
We retain your personal information only as long as necessary for the purposes outlined in this policy or as required by law. Our retention periods vary based on:
- The type of information collected
- The purpose for which it was collected
- Legal and regulatory requirements
- Our legitimate business interests
When we no longer need your personal information, we will securely delete or anonymize it.
9. Children's Privacy
Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can remove such information.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by:
- Posting the updated policy on our website
- Sending you an email notification (if you have provided your email address)
- Providing notice through our services
The updated policy will be effective from the date specified at the top of the revised policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Reggedisin Limited
Data Protection Officer
123 Water Street
London, SW1A 1AA
United Kingdom
Email: [email protected]
Phone: +44 20 7946 0958
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection regulator, if you believe we have not handled your personal data appropriately.
ICO Contact Information:
Website: ico.org.uk
Phone: 0303 123 1113