Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") govern your use of the water delivery services provided by Reggedisin Limited ("Company," "we," "us," or "our"). By accessing our website, placing an order, or using our services, you agree to be bound by these Terms.

If you do not agree to these Terms, you may not use our services. We reserve the right to modify these Terms at any time, and such modifications will be effective immediately upon posting on our website.

Company Information:

• Reggedisin Limited
• Registered in England and Wales
• Company Number: [Company Number]
• Registered Address: 123 Water Street, London, SW1A 1AA, United Kingdom
• VAT Number: [VAT Number]

2. Our Services

Reggedisin provides premium water delivery services throughout the United Kingdom, including:

• Regular home water delivery
• Office and commercial water solutions
• Emergency water supply services
• Water cooler rental and maintenance
• Water quality testing and consultation services

All services are subject to availability in your area. We reserve the right to modify, suspend, or discontinue any service at any time without prior notice.

3. User Accounts and Registration

3.1 Account Creation

To use our services, you must create an account by providing accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials.

3.2 Account Responsibilities

You agree to:

• Provide accurate, current, and complete information
• Update your information to keep it accurate and current
• Maintain the security of your password
• Notify us immediately of any unauthorized use of your account
• Accept responsibility for all activities under your account

3.3 Account Termination

We may suspend or terminate your account if you violate these Terms or engage in fraudulent or harmful activities.

4. Orders and Payments

4.1 Placing Orders

Orders can be placed through our website, mobile app, or by contacting our customer service. All orders are subject to acceptance and availability.

4.2 Pricing

All prices are displayed in British Pounds (GBP) and include VAT where applicable. Prices may vary based on location, delivery frequency, and service type. We reserve the right to modify prices at any time.

4.3 Payment Terms

• Payment is due at the time of order placement or as agreed in your service contract
• We accept major credit cards, debit cards, and direct debit payments
• Automatic recurring payments may be set up for regular delivery services
• Failed payments may result in service suspension

4.4 Billing Disputes

If you believe there is an error in your billing, you must notify us within 30 days of the billing date. We will investigate and resolve billing disputes promptly.

5. Delivery Terms

5.1 Delivery Areas

We deliver throughout the United Kingdom. Specific delivery areas and schedules may vary. Remote areas may incur additional charges or have modified delivery schedules.

5.2 Delivery Schedule

Delivery times are estimates and may be affected by weather conditions, traffic, or other unforeseen circumstances. We will make reasonable efforts to deliver within the scheduled time frame.

5.3 Delivery Requirements

• Someone must be present to receive the delivery or provide secure delivery instructions
• Safe and accessible delivery location must be provided
• Special delivery instructions should be communicated in advance
• We are not responsible for products left in unsecured locations

5.4 Failed Deliveries

If delivery cannot be completed due to customer unavailability or incorrect address information, additional delivery charges may apply for re-delivery attempts.

6. Cancellation and Refund Policy

6.1 Order Cancellation

Regular delivery orders can be cancelled or modified up to 24 hours before the scheduled delivery time. Emergency orders may have different cancellation terms.

6.2 Service Cancellation

Ongoing service agreements can be cancelled with 7 days' notice. Cancellation requests must be submitted in writing or through your online account.

6.3 Refunds

Refunds may be provided for:

• Cancelled orders (if cancellation policy requirements are met)
• Defective or damaged products
• Service failures on our part

Refunds will be processed within 5-10 business days to the original payment method.

6.4 No Refund Situations

Refunds will not be provided for:

• Change of mind after successful delivery
• Customer unavailability for scheduled delivery
• Incorrect address information provided by customer

7. Product Quality and Safety

7.1 Quality Assurance

We guarantee that all water products meet or exceed UK water quality standards. Our water undergoes rigorous testing and quality control processes.

7.2 Product Defects

If you receive defective or damaged products, please contact us immediately. We will replace defective products at no additional charge or provide a full refund.

7.3 Health and Safety

Our products are safe for consumption when used as intended. If you have specific health concerns or dietary requirements, please consult with your healthcare provider.

8. User Conduct

You agree not to:

• Use our services for any unlawful purpose
• Interfere with or disrupt our services or servers
• Attempt to gain unauthorized access to our systems
• Harass, abuse, or harm our employees or delivery personnel
• Provide false or misleading information
• Use our services to compete with our business
• Violate any applicable laws or regulations

9. Intellectual Property Rights

All content on our website and related materials, including logos, trademarks, text, images, and software, are owned by Reggedisin Limited or our licensors and are protected by intellectual property laws.

You may not:

• Copy, modify, or distribute our content without permission
• Use our trademarks or logos without authorization
• Reverse engineer or attempt to extract source code
• Create derivative works based on our content

10. Limitation of Liability

To the maximum extent permitted by law, Reggedisin Limited shall not be liable for:

• Indirect, incidental, special, or consequential damages
• Loss of profits, data, or business opportunities
• Damages resulting from delays or delivery failures beyond our control
• Actions of third-party service providers

Our total liability for any claim shall not exceed the amount paid by you for the specific service or product giving rise to the claim.

Nothing in these Terms shall exclude or limit our liability for:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Any matter for which it would be illegal to exclude or restrict liability

11. Termination

11.1 Termination by You

You may terminate your account and stop using our services at any time by contacting us or through your online account settings.

11.2 Termination by Us

We may terminate or suspend your account immediately if you:

• Violate these Terms of Service
• Engage in fraudulent or illegal activities
• Fail to pay for services
• Act in a way that could harm our business or reputation

11.3 Effect of Termination

Upon termination, your right to use our services will cease immediately. We may retain certain information as required by law or for legitimate business purposes.

12. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12.1 Dispute Resolution

We encourage you to contact us first to resolve any disputes informally. If informal resolution is not possible, disputes may be resolved through:

• Mediation through an agreed mediator
• Arbitration (for commercial customers)
• Court proceedings in England and Wales

12.2 Consumer Rights

If you are a consumer, these Terms do not affect your statutory rights under UK consumer protection laws.

13. Contact Information

If you have any questions about these Terms of Service, please contact us:

For immediate assistance with orders or service issues, please contact our customer service team during business hours or use our 24/7 emergency hotline for urgent matters.